Policies
Scope
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, purchase our digital products, or use our coaching services related to health, hormones, and fertility (collectively, the “Services”). We comply with Canada’s PIPEDA and BC PIPA. If you are located in the EEA/UK, this Policy also outlines additional GDPR rights; if you are in California, it outlines CCPA/CPRA rights.
What we collect
Identifiers & contact info: name, email, postal address, phone number, account/login info.
Commercial information: products purchased, order history, billing details (billing address).
Payment data: processed by third-party processors (e.g., Stripe, PayPal); we do not store full card numbers.
Coaching intake & wellness information (self-reported): health goals, lifestyle, nutrition habits, menstrual/fertility history, symptoms, and other information you choose to share for coaching purposes.
Usage data & cookies: IP address, device/browser info, pages viewed, referring/exit pages, timestamps, approximate location; via cookies and similar tech (e.g., analytics).
Marketing preferences: opt-in status, email interactions (opens/clicks).
How we use personal information
Provide, personalize, and improve the Services (including program content and recommendations).
Process orders, payments, and deliver digital products.
Schedule and deliver coaching sessions and client communications.
Respond to inquiries and provide customer support.
Send transactional emails (receipts, account notices) and — with consent or as permitted by law — marketing communications (newsletters, offers).
Maintain Site functionality, security, fraud prevention, and legal compliance.
Internal analytics and quality improvement (aggregate, de-identified where possible).
Legal bases (GDPR/UK)
Where applicable, our processing relies on: contract performance, legitimate interests (e.g., service improvement, security), consent (e.g., marketing; sensitive wellness data you choose to provide), and legal obligations.
Disclosure of information
We may share personal information with:
Service providers / processors (hosting, email/SMS tools, analytics, scheduling, payment processing, customer support) under confidentiality and data-processing terms.
Professional advisors (legal, accounting).
Authorities where required by law or to protect rights, safety, or security.
Business transfers (e.g., merger, acquisition).
We do not sell personal information. We may disclose de-identified or aggregated data for analytics and research.
International transfers
Our processors may store data outside Canada (e.g., U.S., EU). We take reasonable steps to ensure comparable protection through contractual safeguards.
Cookies & analytics
We use cookies and similar technologies for functionality, performance, and analytics. You can manage cookies via your browser settings and (if implemented) our cookie banner/preferences tool. Disabling some cookies may affect Site functionality.
Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes above (e.g., tax/recordkeeping), resolve disputes, and comply with laws. Coaching intake notes are retained for [X years] unless you request deletion, subject to legal/legitimate retention needs.
Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No system is 100% secure; please use unique, strong passwords and protect your account.
Your choices & rights
Access, correction, deletion: You may request access to, correction of, or deletion of your personal information (subject to legal limits).
Consent withdrawal: You may withdraw consent (e.g., marketing or sensitive wellness data) at any time; this won’t affect prior processing.
Marketing opt-out: Click “unsubscribe” in emails or contact us.
Data portability & restriction (GDPR/UK): Where applicable, you may request portability or restriction and object to processing based on legitimate interests.
CCPA/CPRA (California): You may request to know, delete, or correct personal information, and to limit use of sensitive information, without discrimination.
To exercise rights, contact: [your email]. We may need to verify your identity.
Children
Our Services are not directed to individuals under 18. We do not knowingly collect children’s personal information. If you believe a minor has provided data, contact us and we’ll delete it.
Third-party links
Our Site may link to third-party sites/apps. Their privacy practices are independent of ours; review their policies.
Changes
We may update this Policy from time to time. Material changes will be noted by updating the “Effective date” above and, where required, by additional notice.
Contact
Questions or requests: hello@naturalbalancenutrition.com
Terms & Conditions
Owner/Operator:
Maddie Battle Health & Wellness
By accessing the Site, purchasing digital products, or engaging our coaching services (collectively, the “Services”), you (“you,” “Client,” “Customer”) agree to these Terms.
Use of the Site
You must be 18+ to purchase or engage our Services.
You agree not to misuse the Site (no scraping, reverse engineering, disrupting servers, or infringing IP).
Coaching services (health & fertility)
Educational purposes only; not medical advice. Our coaching provides general educational information and wellness support. We are not a medical clinic and do not diagnose, treat, or prescribe. Coaching is not a substitutefor medical care.
No clinician–patient relationship. Use of the Services does not create a doctor-patient or therapist-client relationship.
Consult your physician. Always seek the advice of a qualified health provider regarding a medical condition, fertility treatment, or medication changes.
Emergencies: If you experience a medical emergency, call your local emergency number immediately.
Client responsibilities: Provide accurate information, make your own informed decisions, and consult your care team as needed.
Digital products (e-books, audio, courses, downloads)
License: Upon purchase, we grant you a non-exclusive, non-transferable, revocable license for personal, non-commercial use.
Restrictions: You may not share, resell, upload publicly, sublicense, or distribute our content without written permission.
Access delivery: Digital products are delivered via download link, email, or account access promptly after purchase (allow a short processing window).
Technical requirements: You are responsible for having compatible devices/software and a stable internet connection.
Orders, pricing, and taxes
Prices are shown in USD unless stated otherwise. We may update prices at any time before checkout.
You authorize us (or our payment processor) to charge your selected payment method for the total order amount, including applicable GST/HST and PST.
We may refuse or cancel orders for suspected fraud, unauthorized activity, or errors, with a prompt refund where already charged.
Refunds & cancellations
Coaching: Unless a different policy is stated in your coaching agreement or sales page, coaching fees are non-refundable once sessions or program access begin. You may reschedule with 48-hour notice subject to availability. Missed/no-show sessions may be forfeited.
Digital products: Due to the nature of digital goods, all sales are final once access is granted, except where required by law.
If a product link fails, contact us within 7 days at hello@naturalbalancenutrition.com and we’ll re-issue access.
Account registration
You may need an account to access certain Services. Keep credentials confidential and notify us promptly of suspected unauthorized use. You are responsible for all activity under your account.
Intellectual property
All content sold on this Site and inside the Practice Better (EHR & Practice Management Software) (text, graphics, logos, videos, courses, PDFs, audio, trademarks) is owned by us or our licensors and is protected by copyright and trademark laws. Except for the limited license in Section 3, no rights are transferred to you.
Testimonials & user content
If you submit testimonials, comments, or reviews, you grant us a worldwide, royalty-free license to use, reproduce, and display that content (including your first name and last initial, and general location if provided) for marketing, consistent with our Privacy Policy. Do not submit content you don’t have rights to or that is unlawful or misleading.
Third-party services
We use third-party platforms (e.g., payment processors, scheduling, email marketing, course hosts). Your use of those tools may be subject to their terms and privacy policies. We are not responsible for third-party acts or omissions.
Disclaimers
The Services and Site are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). We make no guarantee of specific health, fertility, or financial outcomes. Your results depend on many individual factors beyond our control.
Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits/revenues/data, arising from or related to your use of the Services. Our total liability for any claim will not exceed the amount you paid us for the Service giving rise to the claim in the three (3) monthspreceding the event.
Indemnity
You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your misuse of the Services, violation of these Terms, or infringement of any third-party rights.
Health and supplement purchases
If we link to or recommend third-party products (e.g., supplements), you are responsible for verifying suitability, allergies, interactions, and directions with your licensed healthcare provider. We may receive affiliate income where disclosed.
Changes to Services and Terms
We may modify, suspend, or discontinue the Site or any Service at any time. We may update these Terms; material changes will be posted on this page with an updated effective date. Continued use constitutes acceptance of the updated Terms.
Governing law & venue
These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction and venue of the courts located in Vancouver, BC for disputes that are not subject to informal resolution.
Informal dispute resolution
Before filing a claim, you agree to email us at [your email] with a description of the issue and allow 30 days to resolve it informally in good faith.
Severability; waiver
If any provision is found unenforceable, it will be limited or eliminated to the minimum extent necessary, and the remaining provisions remain in full force. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Contact
Questions about these Terms: hello@naturalbalancenutrition.com